Ordering via The New Zealand Whisky Company Website or via the Phone
When placing an order with The New Zealand Whisky Company via the website or via phone with our Cellar Door, you confirm that all the details that you have provided in completing the order and offer to purchase the liquor are true and correct. It is a condition of purchase that you verify that you are 18 years of age or over. If you do not confirm that you are 18 years or over, your order will not be processed.
All transactions are in New Zealand Dollars (NZD).
Change or Cancel Your Order
Unfortunately, you cannot amend an order after it has been placed. If you wish to change or cancel your order please contact our Cellar Door as soon as possible on +64 3 434 8842 or email@example.com.
Please review our Cellar Door trading hours before calling as the hours may vary depending on the day of the week and the time of year.
You may check your order status. If the order status is 'Order being processed' , please contact the Cellar Door to confirm whether there is still time to modify or cancel your order. Every attempt will be made to accommodate your request, however unfortunately no guarantee can be given once an order has been placed.
If your order has already been processed, you may still be able to return your order.
The New Zealand Whisky Company Returns and Refund Policy
Our Returns Policy includes the rights you have under the New Zealand Consumer Law and provides you with additional benefits in addition to those rights, because your satisfaction is important to us.
If in the event your purchase is faulty, damaged, wrongly described or breaches a consumer guarantee we will happily refund your money or exchange the product upon presentation of your proof of purchase. If your purchase incurred a delivery fee, then we will cover the cost of delivery for the return.*
* Please note that the delivery charge will be reimbursed when The New Zealand Whisky Company is at fault. That is, if the wrong product is delivered, there is a fault with the product (including any damage caused in transit) or The New Zealand Whisky Company has breached a consumer guarantee.
Packages are generally dispatched within 2-5 days after receipt of payment and are shipped via New Zealand Post. Please allow 5-10 days delivery to New Zealand, and 10-60 days delivery to international destinations. If you prefer faster delivery and tracking, an additional cost will be applied, so please contact us to arrange this method.
You may be asked to present identification upon delivery.
We cannot deliver to certain countries and regions, including Canada and the USA.
All listed prices are inclusive of New Zealand GST. Orders outside of New Zealand will not be liable for New Zealand GST and will be amended on confirmation of delivery address.
For orders delivered outside of New Zealand, the buyer is responsible for any government tax, including import tax, alcohol tariffs, sales tax etc. Please contact your local customs office to find out what you may be liable for.
The New Zealand Whisky Company supports the responsible service of alcohol. It is against the law to sell or supply alcohol to, or to obtain alcohol on behalf of, a person under the age of 18 years. You must be over 18 to place an order online or over the phone, or to receive a delivery.
The materials (including all software) and services at this site are provided "as is" without warranties of any kind. The New Zealand Whisky Company obligations with respect to its products and services are governed solely by the agreements under which they are provided and nothing on this Site should be construed to alter such agreements.
The New Zealand Whisky Company further does not warrant the accuracy and completeness of the materials, information or services at this Site.
The New Zealand Whisky Company may make changes to the materials and services at this Site, or to the products and services described in them, at any time without notice. The materials and services at this Site may be out of date, and The New Zealand Whisky Company makes no commitment to update the materials and services at this Site.
Information published at this Site may refer to products, programs or services that are not available in your country.
The Site is provided by The New Zealand Whisky Company in good faith but The New Zealand Whisky Company does not make any representations or warranties of any kind, express or implied, in relation to all or any part of the Site or the Content or any websites to which the Site is linked, and all warranties and representations are hereby excluded to the extent permitted by law.
The contents of the Site do not constitute advice and should not be relied upon in making, or refraining from making, any decision.
To the extent permitted by law, The New Zealand Whisky Company hereby disclaims all liability (howsoever arising) in connection with any loss and/or damage, arising out of or in connection with any use of, or inability to use, all or any part of the Content, the Site and/or any website to which the Site is linked, or any action taken (or refrained from being taken) as a result of using any of these.
We may collect personal information such as your name, address, contact details and identification details, primarily for the purpose of and incidental to selling and promoting our products and services to you in a secure way.
We collect personal information directly from you.
We may also use your personal information to consider any requests you make of us, for the purpose of promoting our products and services, for research and analytical purposes, to perform administrative functions, and to comply with our legal obligations.
If you do not provide this information in whole or in part, we may not be able to provide you with the services you require.
We will treat any information that you give us as confidential within The New Zealand Whisky Company. However, The New Zealand Whisky Company may pass this information onto persons, companies or other entities who perform functions or services on our behalf, such as delivery, IT services, mailing functions, gateway providers, organisations that assist us to check for or prevent unauthorised or fraudulent transactions, or where otherwise required by law.
We will request that any organisation to which your personal information is disclosed also treats the information as confidential.